POLICIES
INTERNATIONAL ORDERS
To initiate a return, please contact us at orders@lamajouni.com
International clients will bare all return costs (unless item is faulty) and can use a courier of their choice.
You have 10 days to request for a return after item was delivered.
Items sent back without a return request will not be accepted.
Items bought on sale cannot be returned, can only be exchanged.
Once item is well received, a refund will be initiated and should be reflected within a week from return date.
DUBAI ORDERS
We do free returns for our Dubai clients.
To initiate a return, please contact us at orders@lamajouni.com
You have 7 days to request for a return after item was delivered.
Items sent back without a return request will not be accepted.
Items bought on sale cannot be returned, can only be exchanged.
Once item is well received, a refund will be initiated and should be reflected within a week from return date.
RETURN INFORMATION
To initiate a return, please email us at orders@lamajouni.com with your order number and reason for return, and we will provide the return details.
Once return is approved, please use the blue card that is included in the package and write down your name, order number and return code.
Returns will only be accepted if the item is in its original form, unworn and unwashed.
INTERNATIONAL EXCHANGES
To initiate an exchange, please contact us at orders@lamajouni.com
If you’d like to exchange your item to a different size, this can be done after you have sent us the old item in its original form, then we’ll send you your new desired size free of charge.
If you’d like to exchange your item to a different style that has a different price, then you’ll have to send us back the old item in exchange for a refund, and make a new purchase with the desired item.
Return item must be in its original form unworn and unwashed in order to accept it as a return and initiate a refund.
DUBAI EXCHANGES
To initiate an exchange, please contact us at orders@lamajouni.com
If you’d like to exchange your item to a different size, this can be done after you have sent us the old item in its original form, then we’ll send you your new desired size free of charge.
If you’d like to exchange your item to a different style that has a different price, then we will schedule a pick up for the old item in exchange for a refund, and make a new purchase with the desired item.
Return item must be in its original form unworn and unwashed in order to accept it as a return and initiate a refund.
DUTIES & TAXES
International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Lama Jouni is not responsible for these fees. For more information please feel free to contact us or for information concerning returns please see our return policy.
PRIVACY POLICY
The Privacy Policy will apply upon visiting, browsing or using The Website, including purchasing or not purchasing a product or good, as a Guest of The Website, or after becoming a Registered User of The Website.
All information that is shared by visitors and users with The Website will remain private and confidential.
The Website occasionally will collect information from its’ visitors and users, to be used to enhance the online shopping experience on The Website, and to effectively communicate to visitors and users better.
On a case by case basis, The Website may share certain general details, not including any payment related details, to organisations that may have products, good or services which may be of interest to you.
Upon visiting, browsing or using The Website, you may be asked at any point to provide certain details/personal information such as your Name, Contact Number, Email Address.
LAMA JOUNI FZLLC reserves the right, as required by the law in the UAE, and in response to any legal process or request from law enforcement, to disclose any and all information about you, as necessary in order to protect the property, right and interests of LAMA JOUNI FZLLC and others.
At any given time, any users whom has entered in any personal details, may request to change or delete this information.For this request, an email must be sent to lama@lamajouni.com.When making and completing the payment for a purchase from The Website, confirmation of the order will be sent via email and/or direct contact via telephone regarding the order.
TERMS & CONDITIONS
Use of our Website All references to “we”, “us” and/or “our” throughout the website www.shoplamajouni.com, hereby referred to as “The website”), representative for LAMA JOUNI FZLLC.
Upon using The Website for browsing or any purchase of goods or products, is governed by the Terms and Conditions set forth.
The Website reserves the right to modify Terms and Conditions without any prior notice.At any given time, The Website may be restricted or suspended or a certain amount of time, with no notice given.
All information relating to Payment Details such as Credit or Debit Cards, or any other personal information collected will not be stored or sold/shared with any other third parties.
The Website Privacy Policy, Exchanges/Refunds, Cookies Policy and Terms & Conditions may be updated or changed on a case by case basis. Visitors/Users of The Website are encourage to read all Terms and Conditions before accessing/browsing/purchasing on The Website, to be updated with the latest Terms.
The Website will make modifications to various parts of The Website including, but not limited to, text, photos, products and prices with no prior notice to visitors/users.
The Website accepts payments via Visa, MasterCard, PayPal as well as other credit/debit cards which may be available at any given time.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of The Website and are not allowed to transact or use The Website.
Upon making a payment for any product or products or goods on our website, the details you are asked to submit will be provided directly to The Website’s payment provider via a secured connection.
The credit or debit cardholder must retain a copy of transaction records and Merchant policies and rules.
Third Party Links / Advertisement PolicyVisitors and users may find advertising or other content on The Website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing.These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies, and we recommend all visitors and users to thoroughly go through these sites Terms and Conditions.
CookiesThis is notification to all visitors and users of The Website, that The Website uses Cookies to keep track of certain details and how often a visitor or user visits The Website, the content that are in the Shopping Cart, as well as any previous purchases. Turning off Cookies is possible for all visitors and users by simply refusing Cookies in the browser you are using. Upon turning off Cookies, you will unfortunately not be able to be recognized by the Website during or after your visit, as well as not being to track your order placed to enable you to purchase from The Website. The Website can guarantee the utmost security of all personal data and details of visitors and users. The Website takes this very seriously and uses the industry standard precautions to ensure the safeguard of any personal and payment details. Upon entering The Website, there will be an icon resembling a padlock that will appear which will indicate to visitors and users regarding the security of The Website.