Any orders made will be dispatched within 1-2 working days. In certain cases, if the specific product ordered is out of stock, then the product/order will be dispatched at a later date specified by Lama Jouni FZLLC. In these cases, we will personally contact you to keep you updated on your order status.
Upon confirmation of an order, Lama Jouni FZLLC will not be able to make any chances to the delivery address. If Lama Jouni FZLLC is able to do so, we will notify you of this change.
In the cases of a changed delivery address after confirmation of an order, there will be additional charges/postage incurred in order to dispatch to the new delivery address.
The Website will not deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
In certain cases, if a single order is made for multiple products, the order may be divided into multiple shipments. This is dependant on the availability of any product or other reasons relating to weight restrictions in parcels, or issues with the courier/postal company.
In this case, the debit/credit card holder may receive multiple shipment/postings charges on their monthly statement in the case of multiple shipments needed.
RETURNS & EXCHANGES
Please direct all return packages to:
Any return postage costs will be at the customer’s expense. Shipping costs are non-refundable.
For more information, please email firstname.lastname@example.org
*In accordance with the UAE laws, we will not deliver to any of the OFAC sanction countries.